Refund Policy

Thank you for choosing PlusBot.

We are committed to providing well-structured, clearly defined, and professionally developed automated trading software. This Refund Policy explains the conditions under which refund requests may be submitted and processed, ensuring transparency and clarity from the moment of purchase.

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30-Day Refund Window How to Request a Refund Review and Processing Refund Confirmation Important Conditions Policy Updates Contact

  • 30-Day Refund Window

    PlusBot offers a 30-day refund period starting from the date of purchase. This period is intended to allow sufficient time to evaluate whether the purchased software meets your expectations and intended use.

    If, within this timeframe, you determine that a PlusBot product does not meet your requirements, you may request a full refund in accordance with the terms outlined in this policy.

  • How to Request a Refund

    Refunds are not processed automatically and must be requested by the customer.

    To submit a refund request, please complete the following steps:

    • Contact us through the official contact form available on our website
    • Provide the date of purchase
    • Specify the name of the purchased product or products
    • Indicate the total amount paid
    • Confirm the payment method used
    • Optionally include a brief explanation for the refund request

    Providing a reason for the refund is optional. Any feedback shared is used solely for internal review and service improvement.

  • Review and Processing

    Once a refund request is submitted, it will be reviewed to ensure compliance with this Refund Policy.
    During the review process:

    • The request is verified to confirm it falls within the 30-day refund period
    • Purchase and payment details are reviewed
    • Eligible refund requests are processed within up to 10 business days

    Processing times may vary depending on the payment provider or financial institution involved.

  • Refund Confirmation

    After the review process is completed, you will be notified of the outcome of your refund request.
    If the refund is approved:

    • The refund will be issued using the same payment method used for the original purchase
    • Additional processing time may be required by banks or payment providers before funds appear in your account

    Refund confirmation serves as an official notice that the request has been accepted and processed.

  • Important Conditions

    Refund eligibility is subject to the following conditions:

    • Refunds apply only to purchases made directly through the official PlusBot website
    • Refund requests submitted more than 30 days after the purchase date cannot be accepted
    • Excessive or repeated refund requests from the same customer may be reviewed or restricted to prevent misuse

    These conditions are intended to ensure fair and consistent application of the refund policy.

  • Policy Updates

    PlusBot reserves the right to update or modify this Refund Policy to reflect changes in legal requirements, operational practices, or internal procedures.
    Users are encouraged to review this policy periodically. Continued use of PlusBot products after updates constitutes acceptance of the revised Refund Policy.

  • Contact

    If you have questions or need assistance with this Refund Policy or a refund request, you may contact PlusBot only through the contact form on our website.